WUSON store statements
1: What in the package?
Runing X99 LGA2011-3 motherboard with M.2 slot+SATA cable+metal back shield+driver disc
2: Why is it better for buyers to shoot an unpacking video when they get their packages?
Some buyers said that there is product missing when they opened their packages, then showed us some pictures, however, pictures can not prove anything as everybody knows, the best evidence is an unpacking video, so pls do it, which can help a lot if you happen to be in the same situation above, WUSON store does not accept pictures as evidence!!!!! Thank you for understanding.
3: All products are tested before shipping?
Yes, WUSON store has 3 technical teams for testing every working days, so we can 1000000% guarantee that all our products are working good before being sent out from our warehouse.
4: How are the products packed, will they be intactly delivered?
Fristly, WUSON store places CPU in motherboard socket, wraps memory bars with bubbles and places them in motherboard original box; Secondly, WUSON store wraps motherboard with much bubbles and places it in the original box; Thirdly, WUSON store wraps the motherboard original box with bubbles, then puts it in a cardboard box. So we are confident to say, normally all our products can be intactly delivered.
5: Will all packages be surely delivered within the time set by Aliexpress?
Surely not. The most intangible thing is transportation, the majority of parcels can be delivered within the required time, but nobody can guarantee that all parcels can be delivered within the time, sometimes some parcels are delayed with specified reasons such as bad weather/holiday/post office staffs strike/custom clearance delay etc. Sometimes there is no any reason. Pls refer to the "delivery time announcement" below. So pls think about it before you make order, as long as you make order, that means you understand everything above.
6: Do buyers need to send products back if they dont work or stop working?
WUSON store does provide 100% genuine warranty service, and we have all the power to determine whether buyers need to send products back to us or not. But that does not mean our products are unreliable, in fact as we state in statement 3 above, we strictly test ALL our products before shipping without any doubt, so normally the great majority of buyers are satisfied with our products and some of them have become our regular customers. Besides, according to what we experienced before, many our products worked fine after they were sent back by buyers, but they did not work when buyers tested them, that's pertty weird, moreover, some buyers sent our products back without any additional protection, they just put our motherboards in the original box, then put the box in a mail bag without any bubble protection(many buyers know we wrap our motherboard and box with much bubble and put our motherboard original box in an external cardboard box), but the products still worked fine after a long journey, I think we dont need to explain too much on it.
>> If our products dont work the minute when buyers get them or they stop working within half a year from the time buyers make order, the answer is 100% YES. Especially the time when buyers just get them and start testing.
WUSON store has all the power to ask buyers to return products either for exchange or refund.
>> If our products stop working after it has been in use for more than half a year, the answer is uncertain. WUSON store would evaluate the products condition first according to the evidence buyers provide, then make decision of whether we need buyers to send it back or we directly send another one out.
Dear customers, if you make order at WUSON store, it means you 100% agree on these statements above.
FAQs(being updated continually)
1: What is the motherboard version?
The motherboard version is not always the same as the manufacturer would update it every now and then, so the motherboard version varies from time to time due to different production batches.
WUSON store normally would ship the latest version, pls in kind prevail, we will not make any further notice.
2: Why is there no image display on the monitor?
Pls firstly check whether the motherboard speaker beeps or not, if it beeps, it must be the video card or monitor problem, if the speaker does not beep, then pls check whether the CPU cooler spins or not, whether the LAN port light is on or off? If it spins and the LAN port light is on, its still the video card or monitor problem, but if the LAN port light is off, pls wipe all memory sticks with eraser, and then install only ONE memory stick in any one of the memory slots, start the PC.
3: Do motherboards support overclocking? Do they support SLI and Crossfire?
Responsibly speaking, WUSON store does not recommend buyer to do overclocking, which would probably bring damage to hardware, so of course we dont test overclocking and we also dont have BIOS version that supports overclocking, but some buyers said that they did overclocking on our X79 motherboards after flashing BIOS. X58 boards dont support overclocking but turbo boost. Only HUANAN ZHI deluxe X79 board supports Crossfire.
4: Why does the motherboard temperature sensor sometimes work abnormally?
Yes, sometimes the motherboard temperature works abnormally, so it gives wrong temperature information on motherboard and CPU, but actually motherboard and CPU are not that hot, otherwise your computer would automatically shut down. Sometimes its BIOS version flaws. The manufacturer also does not have good solution.
Condition: Entirely new
CPU socket: LGA 2011-3
Motherboard type: X99
Chipset: Intel C61x/X99
CPU list supported: Theoretically it supports Intel LGA 2011-3 V3 V4 series. As for i7 series, we only tested it with 5820K, 6800K, 6850K and 6900K, so if yours are others, we are not sure whether its ok or not.
Max memory supported: 4*16G DDR4 memory(does not support server memory reg ecc)
Power ports: 1*8pin/1*24pin
Audio port: 5.1 sound track
LAN port: Giga LAN
Integrated video card: No
Interfaces: 1*RJ45/10*SATA3.0/6*USB2.0/6*USB3.0/2*PCI-E x16/3*PCI-E x1/1*M.2 PCI-E NVMe
Motherboard dimension: 290*220mm
Motherboard weight(including package): 1.7kg or so
1: The CR2032 battery in motherboard photos will be removed before shipping, as battery is forbidden at CN post and custom
2: Some motherboards may have little scratches or thermal paste or finger print on the metal bracket or other metal parts, this is normal, they could be caused in assembly at workshop or during testing. It does not mean they are refurbished, all WUSON store motherboards are full new as we stated.
3: On the basis of not bringing function changes to the motherboard, the factory would probably improve the motherboard external design, which would probably lead to some appearance difference between batches, please refer to the real-life object.
Delivery time announcement:
Aliexpress askes all sellers to provide a delivery time on all shipping ways, so we, as a seller, provided buyers with an approximate delivery time on each shipping way, in most cases, the majority of parcels can be delivered within the time, however, we hope you know there are always some unpredictable problems for international transportation, the problems include but not limited to these below:
1: Your parcel is returned and we reship you another one, it takes more time;
2: Your parcel is rejected by post office or custom, it takes more time to clarify issues or transship the parcel;
3: Your parcel is detained by custom(CN custom or your country custom), it takes more time to provide files to let them release the parcel;
4: Your parcel is lost in transit and we reship another one, it takes much more time;
5: Your parcel is delayed during Chinese traditional holidays and your country traditional holidays and the international holidays, such as the Chinese traditional Tomb-Sweeping holiday; Dragon Boat holiday; Middle-Autumn holiday; Chinese national day holiday; Spring Festival holiday etc. It takes more time due to these holiday delay;
6: Your parcel is delayed due to some force majeures, which include but not limited to severe weather, natural disasters or airport problems etc. It takes more time.
And so so.............
Of course they dont usually happen, but when these transportation problems happen, the delivery time will be definitely delayed at different levels, so pls try to positively understand it and do not always take "full refund if a parcel is not delivered within the required time" as your reason to file a dispute for full refund.
We value every single buyers, we know time is money in this world, we state it here just in case of these unexpected problems, if you dont agree, pls do not make order, if you make orders, we will think you agree on these terms and conditions above, your understanding would be highly appreciated!!!